Winston AI steps

Put Winston inside a workflow to classify, extract, and draft — with your approval gating anything outbound.

What you will learn

Classify and route

A Winston step reads the message that triggered the workflow and decides what it is — a booking inquiry, a complaint, a supplier email — so the branch after it routes correctly.

Extract into attributes

Pulling structured values out of unstructured text — dates, party size, budget — and writing them onto the record as part of the run.

Draft, then approve

Winston can write the reply as a step, but the draft lands in your queue for approval. Winston never sends without it unless you have explicitly turned auto-send on for that inbox.