Conditions and delays

Branch on what a record looks like, and make workflows wait instead of firing all at once.

What you will learn

Checking attribute values to send each record down the right path — inquiries over a certain size go to a manager, the rest continue on.

Waiting a set time before the next step, so 'follow up in three days if no reply' is a step, not a calendar reminder.

Stopping a workflow when the situation changes — the guest replied, the deal closed — so no one gets a follow-up that no longer makes sense.