[ Automations ]
Replies and bookings,
on autopilot.
Describe how your house handles inquiries once. Winston runs that play on every email after — and stands down the moment a teammate steps in.
Every play arrives in draft mode — nothing reaches a guest until you promote it.
Sofia Marchetti · sofia@marchetti.it
Private dinner for 24?
Hi! We'd love a private dinner for 24 on Dec 12 — do you have space?
Winston
Your inbox agent
Read the thread — event inquiry, 24 guests
Checked Dec 12 — the Garden Room is free
Held the room in Restoo, menus attached
ToSofia Marchetti <sofia@marchetti.it>
Re:Private dinner for 24?
If they go quiet: one nudge on day 3, then the thread is flagged for you.
Nothing sends without your approval.
Approve & sendPlays your team already runs. Now they run themselves.
Every play below ships with Winston. Each one is promoted by you, logged in full, and grounded in your own knowledge.
Drafts the response and attaches your best-fit package PDF.
Creates the reservation when date, time, and party size are confirmed.
Classifies every thread: event inquiry, small booking, or other.
Chases quotes that went quiet for 30 days, politely and once.
Answers questions from your knowledge base, citing the source.
Drafts the response and attaches your best-fit package PDF.
Creates the reservation when date, time, and party size are confirmed.
Classifies every thread: event inquiry, small booking, or other.
Chases quotes that went quiet for 30 days, politely and once.
Answers questions from your knowledge base, citing the source.
Drafts the response and attaches your best-fit package PDF.
Creates the reservation when date, time, and party size are confirmed.
Classifies every thread: event inquiry, small booking, or other.
Chases quotes that went quiet for 30 days, politely and once.
Answers questions from your knowledge base, citing the source.
Drafts the response and attaches your best-fit package PDF.
Creates the reservation when date, time, and party size are confirmed.
Classifies every thread: event inquiry, small booking, or other.
Chases quotes that went quiet for 30 days, politely and once.
Answers questions from your knowledge base, citing the source.
A teammate replies? Auto-pilot stands down on that thread.
Marks every contact: new, awaiting reply, needs follow-up, won.
Booking lacks a time or headcount? It asks for exactly that.
Chooses the right PDF dossier for the inquiry, or your default.
Files every calendar event onto the right client's record.
A teammate replies? Auto-pilot stands down on that thread.
Marks every contact: new, awaiting reply, needs follow-up, won.
Booking lacks a time or headcount? It asks for exactly that.
Chooses the right PDF dossier for the inquiry, or your default.
Files every calendar event onto the right client's record.
A teammate replies? Auto-pilot stands down on that thread.
Marks every contact: new, awaiting reply, needs follow-up, won.
Booking lacks a time or headcount? It asks for exactly that.
Chooses the right PDF dossier for the inquiry, or your default.
Files every calendar event onto the right client's record.
A teammate replies? Auto-pilot stands down on that thread.
Marks every contact: new, awaiting reply, needs follow-up, won.
Booking lacks a time or headcount? It asks for exactly that.
Chooses the right PDF dossier for the inquiry, or your default.
Files every calendar event onto the right client's record.
87%
of guest email handled end to end once your plays run live
4 min
average gap between a new thread and a grounded reply
14 hrs
handed back to the floor team every single week
One inquiry, four moves. Watch it travel the funnel.
Autonomy you dial in, not a switch you flip blind.
Staff takeover sentinel
The moment anyone on your team replies to a thread, Winston stops auto-replying on it. The thread is yours until you hand it back.
Needs-attention queue
If the knowledge base can't answer confidently, the thread is flagged with the reason — never guessed at, never sent.
Per-inbox modes
Run one inbox on package-only replies and another fully knowledge-grounded. Promote each one when you're ready.
The inbox that books. Yours, from week one.
14-day free trial · Cancel anytimeDrafts-only by default